Important safety warning

Information
Information

Lightolier Glass Accessory (AF4SY)

Hazard: The decorative glass lens can shatter and result in falling pieces of glass, posing a risk of laceration to the consumer.

Recall Details
Units: About 7,500

Incidents/Injuries: Philips has received one report of the glass lens breaking. No injuries have been reported

Description: This recall involves Philips “Lightolier” brand AF4SY decorative glass lenses. This clear glass lens, used to “soften” light with an additional lens layer, is 4 ¾ inches in diameter and 1/8 inch thick. The lenses were manufactured between January 2007 and December 2013. There are no markings on the product. The product number is on the packaging.

Remedy: Consumers should immediately remove the recalled glass lens accessory and contact Philips Lighting at (800) 634-0138, via email at glassaccessory@philips.com for a free replacement unit.

Sold at: Electrical wholesale distributors nationwide from February 2007 through December 2013 for between $25 and $50.
Is my product affected?
Is my product affected?

How do I know if my Philips glass lense accessory is part of the recall?

If you have the original packaging, check the manufacturing date code to see if is in the range shown below:

If you do not have the original packaging, check to see if you have one of the compatible fixtures shown below and contact Philips Lighting at (800) 634-0138, or via email at glassaccessory@philips.com to determine the date of purchase.

Light Fixtures compatible with Philips Lighting “Lightolier” AF4SY Glass Lens.
FAQs
FAQs

FAQs

How do I know if my product is among the affected batches?

The following Products are affected by this recall: AF4SY Decorative Glass Lens 4¾” in diameter and 1/8” in thickness. Check the packaging for model number and date code. If you need assistance in determining whether your product is among the affected units, please contact Philips at (800) 634-0138 or send an email to glassaccessory@philips.com. If you no longer have the packaging, but you believe that you may have an affected unit, please review the below list of compatible fixtures. If you have a compatible fixture with a decorative glass lens, please contact Philips and we can work with you to determine your date of purchase.

What is Philips’ advice to owners of the AF4SY Decorative Glass Lens?

Our advice to owners is to check whether their Philips AF4SY is part of the affected batch. If your product is part of the affected batch, please immediately discontinue using the product and call (800) 634-0138 or send an email to glassaccessory@philips.com to register for a free replacement.

Can I continue to use my Philips AF4SY Decorative Glass Lens?

No, immediately discontinue use of affected products and call (800) 634-0138 to register for a replacement product.

Is the exchange program free of charge?

Yes. If you own one or more Philips AF4SY Decorative Glass Lens from the affected batch, you will receive free replacement product.

Where can I find the manufacturing date code?

See below photo. The date code can be found on the packaging label in the middle. The first two digits are the manufacturing date code.

Where can I find the model number?

See below photo. The model number can be found on the label on the shipping package.

How long will it take to replace the affected product?

Once you have registered your affected product and Philips has received and confirmed it was from an affected batch, you will be sent a replacement product. You can expect to receive your replacement AF4SY Glass Lens approximately four weeks after you make contact with Philips Customer Care either via phone @ (800) 634-0138, via E-mail at glassaccessory@philips.com or by visiting the company’s website at www.philips.com/recall. We appreciate your cooperation and sincerely regret any inconvenience caused.

Important safety warning

Lightolier Glass Accessory (AF4SY)

How do I know if my Philips glass lense accessory is part of the recall?

FAQs